FAQ

Frequently Asked Questions

Must be 18+ Years or Order to Purchase
All Live Animals are Shipped on Mondays & Tuesdays Only. Orders generally ship the day after being placed, or the following Monday.
Purchase Prices Must Meet A MINIMUM of $50 (Excluding Shipping) For Live Animals
Shipping Cost is $50 Fedex Priority only for all live animals
The Shipping Address that is entered into the Shipping Address Fill-In is where the order will be shipped to.
If you would prefer to ship to a Fedex Hub for pick-up. Please enter Fedex Hub Address for the Shipping Address Fill-In upon purchase. (Note: Only approved Fedex Hubs. This excludes Walgreens, Dollar General, Kinko's, etc.). Please contact us if you need help searching for your closest hub.
U.S.A Sales Only to 48 States (Excluding Alaska & Hawaii)
Understand that Overnight Shipping Doesn't Mean You will receive the next day. It's just the fastest Shipping Option Available.
You Must Accept & Sign your Package on the First Delivery Attempt on The Day Delivered Out.
LAG (Live Arrival Guarantee) if Temperatures are Below 90°F and Above 45°F. Any Temperatures Above/Below of LAG Range is Recommended for Hold-For-Pick-Up at a Local Fedex Shipping Center HUB.
In cases of Severe Weather or Temperatures, I may hold off on Shipping Orders Until the Weather/Temperatures are Ideal for Shipping
In Cases of DOA (Dead on Arrival), Photos of DOA's must be provided of the deceased animal. Additional photos or videos may be requested.
Refunds for any DOA (Dead on Arrival) only covers for Animals only. Shipping Costs are Non-Refundable.
Refunds can take time before it can be fully returned. Expect 1 week or more depending on payment service used for purchase.
Fedex Delays can happen and I have no control on Carrier Delays.